Groups and Business Manager -

Groups & Business Manager 

£22500 fte paid pro rata 

22.5 hours per week

Location: Silk Museum, Macclesfield; we are continuing to combine working on site and from home as appropriate 

For further information and Job Description please please click here to download details

The Silk Heritage Trust is recruiting.  Macclesfield Museums have unique collections and remarkable buildings that tell an extraordinary story of creativity, industry and enterprise. We need to expand our Groups and commercial offer and need someone passionate about heritage and enterprise to join the team as soon as possible.

We are looking for an experienced professional who is solutions focussed, self-motivated and able to push projects forward; with a proven record in strengthening income generation by developing and promoting Group visits and heritage tourism experiences.

You will be:

Pro-active, creative and enthusiastic; an excellent communicator and a team-player with keen attention to detail, who can demonstrate new ways of doing things

Experienced in leading a culture of exceptional visitor service  

An outstanding team leader working with colleagues to boost retail sales, donations and memberships

Experienced in managing retail and other commercial activities 

Experienced in visitor operations, visitor experience and/or customer service in a heritage or visitor attraction 

Experienced in working with and managing volunteers, understanding the different approaches required to recruit and motivate volunteers from diverse backgrounds 

To apply:

Please email your up-to-date CV plus a covering letter (no more than 2 pages) setting out why you are interested in this role to:

Emma Anderson, Director, Macclesfield Museums – [email protected]

If you have any queries or require further information please email [email protected]

Deadline for applications: 12 noon Thursday 4th November

We will contact candidates selected for interview by Monday 8th November and interviews will be held by Zoom or in person on Thursday 11th November.